Shipping Information

 

Eco-friendly Packaging

All packaging used in shipping is made from 100% recycled materials and is fully recyclable. We ship orders using 100% recycled poly mailers (which includes 50% post-consumer waste), which have a reusable tear strip for reuse and for easy returns/exchanges. Our shipping labels and internal packaging, including invoices, wrapping and even our stickers, are made from 100% recycled paper made using post-consumer waste.

Shipping Policy

All orders are processed within 1 to 4 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping charges for your order will be calculated and displayed at checkout. Shipping charges are based on the actual costs of shipping provided by the shipping carrier and are typically between $3-10 for the U.S. and $15-30 internationally. We offer international shipping worldwide.

Tracking Your Order

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 4 days of receiving your shipping confirmation email, please contact us at info@sustainbykat.com with your name and order number, and we will look into it for you.

Returns/Refunds/Exchanges

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. For more details on Returns & Exchanges, please check out our full policy here.